Data & Privacy

cv988 Privacy Policy — How We Protect Your Data

cv988 is committed to protecting the privacy and personal data of every player. This policy explains clearly what data we collect, why we collect it, and how it is kept secure on our platform.

Last Updated: January 2026

Introduction

This Privacy Policy ("Policy") describes how cv988 collects, uses, stores, shares and protects information relating to individuals who use the cv988 platform, including visitors to the cv988 website and registered account holders. By creating an account on cv988 or by continuing to use the cv988 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

cv988 takes data privacy seriously. We collect only the personal data that is necessary for the operation of the platform, the prevention of fraud and the compliance with applicable legal obligations. We do not sell personal data to third parties. We do not share personal data with advertisers for marketing purposes without explicit consent. We use industry-standard security practices to protect all data held on the cv988 platform.

👤
Identity Data
Name, date of birth, national ID — collected at registration and KYC.
💳
Payment Data
bKash, Nagad and bank account references used for deposits and withdrawals.
📱
Contact Data
Mobile number and email address for account communications and support.
🌐
Technical Data
IP address, device type, browser, OS — collected automatically on each visit.
🎮
Activity Data
Game history, betting records, session times and platform interaction logs.
🔐
Security Data
Login timestamps, 2FA records and fraud-detection signals stored for account protection.

1. Information We Collect

cv988 collects personal data through three primary channels: information you provide directly when registering or using the platform, information collected automatically as you interact with the platform, and information received from trusted third-party partners such as payment processors and identity verification providers.

Information You Provide Directly

  • Registration data: full legal name, date of birth, mobile phone number, email address, and the preferred payment method (bKash number, Nagad number, or bank account reference) provided at the time of account creation.
  • KYC verification documents: national ID card, passport, birth certificate, or other government-issued identity documents submitted when completing identity verification.
  • Support communications: the content of messages you send to the cv988 support team via live chat or email, including any attachments or screenshots you choose to share in relation to a support query.
  • Responsible gaming preferences: deposit limits, session time settings, self-exclusion requests and any other responsible gaming tool preferences you configure through your account settings.

Information Collected Automatically

  • Technical and device data: IP address, device type and model, operating system version, browser type and version, screen resolution, and mobile network operator — collected automatically each time you access the cv988 platform.
  • Session and activity logs: pages viewed, games launched, bet amounts placed, time spent per session, login and logout timestamps, and the sequence of actions taken within your cv988 session.
  • Cookie and tracking data: session cookies, preference cookies, and analytics cookies used to maintain your login state, remember your platform preferences, and understand aggregate usage patterns across the cv988 platform.

Information from Third Parties

  • Payment verification data: transaction reference numbers and payment status confirmations received from bKash, Nagad, Rocket, Upay and banking partners when processing deposits and withdrawals on your account.
  • Identity verification results: pass/fail outcomes and risk scoring from third-party KYC and AML screening providers used to verify your identity and assess fraud or financial crime risk.
  • Fraud signals: device fingerprinting and behavioural analytics data received from fraud-prevention service providers used to detect and prevent account takeovers, bonus abuse and money laundering activity.

2. How We Use Your Information

cv988 uses the personal data it holds for the following specific purposes. We do not use personal data for any purpose not listed below without first obtaining your explicit consent or being required to do so by applicable law.

  • Account management: creating and maintaining your cv988 account, verifying your identity, processing your login credentials and managing account security settings.
  • Transaction processing: handling deposits, withdrawals, bonus credits, and refunds through your chosen payment method — including communicating with bKash, Nagad and banking partners to confirm and settle transactions.
  • Platform operation and improvement: analysing aggregate usage data to understand how players interact with cv988, which games are most popular, and where technical issues most commonly occur — so we can improve platform performance, stability and game selection.
  • Customer support: using your account information and communication history to respond to support queries, resolve disputes, process responsible gaming requests and handle complaints in an informed and efficient manner.
  • Fraud prevention and security: using technical, behavioural and payment data to detect, investigate and prevent fraud, money laundering, bonus abuse, account takeovers and other prohibited conduct on the cv988 platform.
  • Legal and regulatory compliance: retaining transaction records, identity verification results and account activity logs for the periods required by applicable law, and disclosing data to regulatory or law enforcement authorities where legally required to do so.
Marketing communications: cv988 may send you promotional communications about bonuses and new game releases to your registered mobile number or email. You may opt out of marketing communications at any time by contacting the cv988 support team. Opting out of marketing will not affect your ability to use the platform or receive transactional communications related to your account.

cv988 processes personal data only where there is a valid legal basis for doing so. The legal bases on which cv988 relies when processing your personal data are as follows.

  • Contractual necessity: processing required to perform the contract between you and cv988 — including account creation, transaction processing and the delivery of games and betting services.
  • Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, record-keeping mandates and responses to lawful authority requests.
  • Legitimate interests: processing for the purposes of fraud prevention, platform security, abuse detection and aggregate analytics — where these interests are not overridden by your fundamental rights and freedoms.
  • Consent: processing for optional marketing communications and certain non-essential cookies — where you have given explicit, freely given, informed and unambiguous consent that can be withdrawn at any time.

4. Sharing Your Personal Data

cv988 does not sell your personal data to any third party. cv988 may share your personal data with the following categories of recipients only where necessary and only for the specific purposes listed below.

Categories of Recipients

  • Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank and Visa/Mastercard network processors — shared only to the extent necessary to process deposits and withdrawals on your account.
  • Identity verification and AML screening providers: third-party KYC and compliance service providers used to verify the identity of registered players and screen for money laundering and fraud risk — subject to strict contractual data protection obligations.
  • Game content providers: providers such as Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt and Spribe may receive limited session and account data necessary to deliver the specific games you play — these providers process data under their own privacy frameworks, which cv988 reviews as part of its due diligence process.
  • Legal and regulatory authorities: where cv988 is required by applicable law, court order, or lawful authority request to disclose personal data, cv988 will comply with such requirement and, where legally permissible, will notify the affected player of the disclosure.
No sale of data: cv988 does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes under any circumstances. Any third party that receives personal data from cv988 is contractually bound to use it only for the specific purpose for which it was shared and to protect it to the same standard as cv988.

5. Cookies and Tracking Technologies

cv988 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that allow the cv988 platform to recognise your browser, maintain your login session, remember your preferences and collect aggregate usage analytics. cv988 uses three categories of cookies.

  • Strictly necessary cookies: required for the platform to function correctly — including session management, login state, security tokens and responsible gaming setting enforcement. These cannot be disabled without breaking core platform functionality.
  • Functional cookies: used to remember your platform preferences such as language selection, preferred payment method display, and notification settings. Disabling these cookies will mean the platform cannot remember your preferences between sessions.
  • Analytics cookies: used to collect aggregate and anonymised data about how players use the cv988 platform — including which pages are visited most frequently, which games are most played, and common navigation paths. This data is used only to improve the platform and is never linked back to individual player identities.

You may configure your browser settings to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to use core cv988 platform features, including maintaining a logged-in session. cv988 does not use cookies to track your activity on websites other than cv988.

6. Data Retention

cv988 retains personal data for no longer than is necessary for the purpose for which it was collected, taking into account applicable legal retention obligations. The following retention periods apply to the main categories of personal data held by cv988: account registration and identity data is retained for the duration of the active account relationship plus a minimum of five years following account closure; transaction records are retained for a minimum of seven years following the date of the transaction to comply with financial record-keeping requirements; support communication records are retained for three years from the date of the most recent communication in the relevant thread; and cookie and analytics data is retained for a maximum of 13 months from the date of collection.

When personal data is no longer required for any legitimate purpose and no legal retention obligation applies, cv988 will either securely delete the data or anonymise it so that it can no longer be linked to any individual. Where anonymisation is not technically feasible, cv988 will apply appropriate technical and organisational controls to restrict access to the retained data to the minimum necessary.

7. Data Security

cv988 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the cv988 platform; encryption at rest for sensitive personal data including identity documents and payment references stored on cv988 servers; role-based access controls that restrict access to personal data to only those cv988 staff members who require it to perform their specific job function; and regular internal security reviews and penetration testing of the cv988 platform infrastructure.

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, cv988 will take immediate steps to contain the breach, assess its scope and severity, and notify affected players as soon as reasonably practicable. cv988 maintains an internal incident response plan specifically for data security events and reviews this plan on a regular basis.

8. Your Data Rights

As a cv988 player, you have the following rights in relation to the personal data that cv988 holds about you. To exercise any of these rights, please contact the cv988 support team via live chat or by emailing [email protected]. cv988 will respond to all valid data rights requests within 30 calendar days of receipt.

  • 👁️
    Right of Access
    You have the right to request a copy of the personal data cv988 holds about you, along with information about how it is being used and with whom it has been shared.
  • ✏️
    Right to Rectification
    You have the right to request that cv988 correct any inaccurate or incomplete personal data held about you without undue delay.
  • 🗑️
    Right to Erasure
    You have the right to request that cv988 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where there is no other overriding legal basis for retention. This right is subject to cv988's legal obligations to retain certain categories of data for specified minimum periods.
  • ⛔
    Right to Object
    You have the right to object to the processing of your personal data where cv988 relies on legitimate interests as the legal basis for processing. cv988 will comply with such an objection unless there are compelling legitimate grounds for the processing that override your rights and interests.
  • 📦
    Right to Data Portability
    Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive the personal data you have provided to cv988 in a structured, commonly used, machine-readable format.
How to exercise your rights: Contact the cv988 support team via live chat or email [email protected] with your full name and registered mobile number. We will verify your identity before processing any data rights request to ensure your information is not disclosed to an unauthorised party. All requests are handled within 30 calendar days.

9. Children's Privacy

The cv988 platform is strictly intended for individuals aged 21 and above. cv988 does not knowingly collect personal data from individuals under the age of 21. If cv988 becomes aware that personal data has been collected from an individual who is under the age of 21, cv988 will take immediate steps to delete that data, close the associated account, and return any deposited funds to the originating payment source where technically possible. If you believe that a minor has registered an account on cv988, please contact the support team immediately at [email protected] so that the matter can be investigated and resolved without delay.

10. Changes to This Privacy Policy

cv988 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of personal data collected, the purposes for which it is used, or the third parties with whom it is shared — cv988 will notify registered players via a platform notification or by email to the address registered on their cv988 account before the changes take effect. Your continued use of the cv988 platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the updated terms. We encourage you to review this Policy periodically. The most current version will always be published on the cv988 platform.

Questions about this Privacy Policy? Contact the cv988 support team at any time via live chat or email us at [email protected]. Our support team is available 24/7 Bangladesh Standard Time (UTC+6) and will respond to all privacy-related queries promptly and confidentially.
Your Privacy Is Safe on cv988

Now that you understand how cv988 protects your data, explore our full casino — live games, slots, cricket betting and more. Fast bKash withdrawals, 21+ only.

Explore cv988 Casino View Frequently Asked Questions
21+cv988 is strictly for players aged 21 and above. Underage access to this platform is prohibited. Please gamble responsibly and only within your personal financial means.